Refund policy

Last updated: 14/11/2026

Our promise

If your files are faulty, won't open, or aren't what the page described, email [email protected] and we'll fix it or give you a full refund.

Change of mind

Because these are instant digital downloads that can't be returned, we don't offer refunds if you simply change your mind. Please check the description and preview images before you buy, and email us with any questions first. This doesn't affect your rights if something is wrong with your files (see above).

How to ask

Email [email protected] from the address you bought with, and include your order number. We aim to reply within 2 business days. Refunds go back to your original payment method.

Bought on Etsy?

Message us through Etsy so the refund can be handled there.

Your rights

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing on this page limits those rights.